SHIPPING & PAYMENT INFORMATION

1. General Framework and Scope of Terms

This Delivery and Payment Policy outlines the operational conditions, terms, timelines, and logistical criteria governing product fulfilment, dispatch, and commercial settlement for purchases initiated with Select Bark. When initiating a transaction, submitting an order, or receiving merchandise through this website, the consumer acknowledges and accepts the statutory responsibilities and procedures described herein.

Select Bark conducts trade in accordance with consumer protection statutes and fair commercial transaction practices. Our commitment focuses on delivering dependable supplies, professional handling, and transparent processing. All contractual obligations concerning shipment transit, courier handovers, insurance allocation, and payment authorization are executed strictly in compliance with these provisions.

2. Order Processing, Fulfillment Schedules, and Verification

Every commercial order placed through the online checkout is routed through immediate automated intake, followed by inventory confirmation and financial authorization before warehouse picking commences. Standard warehouse fulfillment schedules operate as follows:

• Operating Days: Warehouse dispatch and processing occur Monday through Friday, excluding statutory civic and national holidays.
• Intake Cut-Off Time: Orders verified before 14:00 local dispatch time are queued for same-day packing and consolidation. Orders finalized after this cut-off move to the subsequent operational business day.
• Fulfillment Interval: Standard merchandise assembly and parcel packaging require 1 to 2 business days. Customized or oversized canine equipment may require up to 3 business days for safety preparation and quality verification.
• Verification Protocols: To shield customers from unauthorized payment card use, orders subjected to risk flags may require additional identity verification, momentarily extending packing schedules until authorization clears.

3. Delivery Networks, Methods, and Estimated Transit Schedules

Select Bark partners with national and international transport services to ensure prompt and secure arrival of all dog care goods and accessories. Selection of transport tiers occurs during checkout based upon destination proximity, item mass, and requested speed.

• Canada Post Standard Ground Service: Reliable door-to-door transit across metropolitan and rural postal routes. The standard fee is established at C$15 per consignment, with estimated transit lasting between 3 to 7 business days following dispatch from the fulfillment hub.
• DHL Express Air Courier: Priority expedited air handling tailored for urgent requirements and remote regional hubs. The established fee is C$35 per shipment, delivering typically within 1 to 2 business days after carrier transfer.
• FedEx Priority Courier: Premium trackable expedited courier routing suited for immediate parcel arrival. The flat service fee is C$33 per parcel, with anticipated delivery within 2 to 3 business days across major commercial distribution lanes.

Please note that stated transit times reflect carrier target estimates. Unforeseen logistical interruptions, extreme weather conditions, municipal road access limitations, or peak seasonal carrier volumes may occasionally alter final transit durations beyond our direct control.

4. Regional Routing, Surcharges, and Postal Restrictions

Select Bark services standard commercial, residential, and institutional mailing destinations. Specific regulatory and geographic conditions apply to specialized locations:

• P.O. Boxes and Rural Postal Stations: Parcels addressed to post office boxes, rural lock-boxes, or remote community dispatch counters are routed exclusively through national postal authorities. Private expedited couriers cannot deliver to secure government-controlled lock-boxes.
• Remote and Island Access Zones: Certain isolated territories, fly-in northern outposts, or maritime island communities may incur remote routing surcharges. These supplemental costs are calculated automatically at checkout according to carrier destination classifications.
• Security Controlled Facilities: Deliveries to high-security residential towers, gatehouses, or industrial parks require accurate recipient contact records and gate clearance codes to ensure seamless handover.

5. Consignee Obligations, Address Accuracy, and Handover

The purchaser bears ultimate responsibility for providing an accurate, fully detailed physical delivery address at the moment of order confirmation. Requisite details include recipient full name, primary telephone number, suite or unit designation, building entrance buzzer codes, and valid postal coding.

If a parcel cannot reach the recipient due to incorrect postal credentials, absent recipient availability, or persistent access refusal, additional re-shipment freight charges will be billed directly to the purchaser before subsequent delivery attempts. Select Bark dispatches trackable carrier notifications via electronic mail as soon as parcels depart our logistics centers, allowing consignees to coordinate reception actively.

6. Transfer of Risk, Parcel Inspection, and Damaged Merchandise

Under governing commercial sale principles, title and risk of physical loss transfer to the consignee upon delivery by the carrier to the destination address specified in the order file.

• Immediate External Inspection: The consignee is urged to examine package exterior integrity upon reception. If notable carton crushing, tearing, or wetness is observed, photograph the exterior prior to opening.
• Reporting Discrepancies: Any transit-related damage, missing component, or shipment discrepancy must be submitted to Select Bark customer services within 48 hours of recorded carrier drop-off.
• Retaining Packaging: All external cartons, interior protective buffers, and carrier barcode manifests must be preserved for inspection during carrier claims validation.

7. Authorized Payment Instruments and Settlement Protocols

To deliver an uncomplicated and secure digital procurement journey, Select Bark provides multiple compliant settlement mechanisms. Available payment instruments include:

• Major Credit and Debit Cards: Visa, MasterCard, and American Express. Card accounts are pre-authorized upon submission and finalized upon shipment confirmation.
• Direct Electronic Gateways: Verified bank transfers and authenticated digital wallets processed through certified PCI-DSS Level 1 compliant gateway infrastructure.
• Tokenized Encryption: All payment credentials submitted to Select Bark are encrypted via TLS 1.3 standards. Direct cardholder data is never retained, stored, or readable on our local web servers.

8. Billing Currency, Applicable Taxes, and Pre-Authorization

All catalog prices, freight rates, and settlement values are denominated and executed in Canadian Dollars (CAD). Regional sales taxes (including GST, PST, and HST) are calculated systematically at checkout in alignment with the delivery address jurisdiction provided by the customer.

When an order is submitted, an authorization hold matching the gross purchase total is registered with the issuing bank. The formal financial settlement is drawn once our logistics facility registers barcode dispatch into carrier transit. If an order or item line is cancelled before fulfillment, the authorization hold releases automatically based on the cardholder issuing bank schedule, routinely taking 3 to 5 business days.

9. Failed Deliveries, Refusal of Consignment, and Rerouting

In the event that a parcel remains unclaimed at a local post depot past the carrier retention window (generally 10 to 15 calendar days), or if the consignee unjustifiably refuses handover at the doorstep, the shipment returns automatically to Select Bark inventory depots. Such returned consignments will be processed as standard commercial returns, subject to the deduction of original and return carrier freight expenses from the applicable refund.

Mid-transit rerouting requests necessitated by customer address changes can only be accommodated if permitted by the designated courier carrier, and any associated carrier diversion fees remain the responsibility of the purchaser.

10. Inquiries and Customer Service Relations

For questions regarding shipping calculations, tracking confirmations, carrier delays, or billing verification, our customer care department is available to provide thorough guidance:

• Company Name: Select Bark
• Physical Address: 12, Tuscany Valley Grove NW, Calgary, T3L0E3, Canada
• Telephone Support: 8882244567
• Electronic Mail: hello@selectbark.com

Inquiries received by electronic mail are reviewed systematically, with formal responses provided within 24 to 48 business hours.