Refund Policy

1. Overview and Core Principles

At Select Bark, we are committed to providing premium canine gear, functional apparel, and reliable pet accessories. We recognize that occasional returns, exchanges, or refund requests are an essential element of modern electronic commerce. This comprehensive Refund Policy details the conditions, timelines, procedures, and legal terms governing customer cancellations, product returns, and financial reimbursements.

By purchasing our products online, you agree to the conditions, responsibilities, and procedural requirements established in this document. We encourage every customer to inspect delivered orders promptly to ensure that every leash, harness, feeding station, and accessory satisfies personal quality standards and sizing needs.

2. Standard Return Window and Eligibility

We provide a 30-calendar-day return framework commencing on the verified date of delivery by our designated parcel carrier. To qualify for a voluntary return and subsequent refund, your items must comply with the following criteria:

• Items must be entirely unused, unwashed, and free of dirt, pet fur, foreign odors, scratches, or wear marks.
• All factory tags, labels, branding seals, and safety packaging must remain attached and intact.
• Original product boxes, instructional inserts, and accessory packs must be returned in their initial configuration.
• Valid proof of purchase, specifically your digital order number or order confirmation email, must accompany the request.

Any item received in a worn, soiled, or altered state will be declined upon physical inspection at our central intake depot, and will be returned to the customer at their expense.

3. Non-Returnable and Hygiene-Sensitive Items

In accordance with consumer safety regulations, pet health standards, and sanitary best practices, certain products are excluded from voluntary returns and discretionary refunds. Non-returnable merchandise includes:

• Perishable goods, including dog treats, dietary supplements, organic balms, and dental chews.
• Custom-fabricated, monogrammed, or bespoke canine apparel and personalized collars.
• Grooming implements and hygiene essentials (e.g., toothbrushes, ear wipes, shedding tools) once packaging seals are broken.
• Gift vouchers, digital cards, promotional bonuses, and marked clearance warehouse items.

Exceptions to this restriction occur only when a delivered product arrives with demonstrable manufacturer defects or transit damage verified by our claims team.

4. Return Initiation Procedure

To initiate a return or exchange request, follow these mandatory steps:

• Submit an electronic request to our customer support staff at hello@selectbark.com with the subject line Return Request - [Your Order Number].
• Provide a clear description of the reason for your return, accompanied by full-view photographs of the items and their current condition.
• Upon verification of initial eligibility, our team will issue an official Return Merchandise Authorization (RMA) along with step-by-step dispatch guidelines and our designated return hub address at 12, Tuscany Valley Grove NW, Calgary, T3L0E3, Canada.
• Pack the items securely in durable shipping packaging to avoid transit damage, clearly printing the RMA code on the outer shipping carton.

Returns sent to our facilities without a documented RMA code will not be accepted or logged by our logistics team and may result in forfeiture or significant processing delays.

5. Shipping Costs and Associated Expenses

Customers bear the responsibility for direct return postage costs unless the return is precipitated by an internal dispatch error or a verified manufacturing failure. We recommend utilizing a traceable, insured courier service such as Canada Post, FedEx, or DHL, as Select Bark assumes no liability for return parcels lost or damaged during transit.

Original shipping charges paid during checkout represent completed carrier services and are non-refundable, except where statutory consumer protection provisions mandate full reimbursement for non-conforming or damaged products.

6. Inspection, Processing Timelines, and Refund Methods

Once your return parcel arrives at our inspection center, our quality evaluation team examines the items within three to five business days. The outcome of this inspection will be communicated to your registered email address.

Approved refunds are processed back to the original method of payment used at checkout (such as Visa, Mastercard, American Express, or approved digital wallets). Financial institutions and payment processors typically require five to ten business days to credit the refunded balance to your statement. We do not issue cash refunds, third-party wire transfers, or reimbursements to alternate bank accounts.

7. Damaged, Defective, or Incorrectly Dispatched Items

If your package arrives bearing visible transit damage, or if the product inside exhibits a material structural fault, you must notify our customer care team within 48 hours of carrier drop-off. Please follow these instructions:

• Send high-resolution photographs illustrating the damaged shipping container, damaged merchandise, and barcode labels to hello@selectbark.com.
• Retain all packing materials, damaged containers, and interior protection until the carrier investigation concludes.
• For validated defective items, Select Bark will supply a prepaid return dispatch label or issue a prompt replacement shipment at no additional expense.

8. Exchanges and Sizing Adjustments

Because canine gear fitment varies significantly by breed and build, we facilitate rapid exchanges for alternative harness sizes, coat dimensions, or leash lengths. To expedite sizing replacements, we advise initiating a standard return for your initial purchase and placing a fresh order online simultaneously to ensure preferred inventory availability.

9. Statutory Consumer Rights

Nothing contained within this policy restricts, modifies, or waives statutory rights available to purchasers under relevant provincial, territorial, or federal consumer protection legislation. In instances where statutory warranty mandates conflict with these voluntary return guidelines, statutory guarantees shall take full precedence.

10. Inquiries and Customer Service

For questions regarding our return standards, pending evaluations, or assistance with order tracking, please connect with our dedicated customer support team:

• Email Inquiries: hello@selectbark.com
• Customer Support Line: 8882244567
• Postal Address: 12, Tuscany Valley Grove NW, Calgary, T3L0E3, Canada